Customer Review Guidelines
Effective Date: 14 September 2026
Last Updated: 14 September 2026
Introduction
These Customer Review Guidelines explain how reviews submitted through Betline are collected, moderated, published and managed. They apply to all customer review pages on Betline.co.za.
Betline provides these pages so that customers can rate locally licensed betting sites and share their experiences with other readers. These guidelines should be read together with Betline’s Privacy Policy, Terms of Use and Affiliate Disclosure.
Submitting a Review
Reviews must be based on your own use of the betting site. You can submit a star rating and describe your experience in your own words. Reviews should be honest, accurate and fair.
You should only comment on products or services you have personally used. Do not exaggerate what happened or present assumptions as confirmed facts.
By submitting a review, you confirm that you are at least 18 years old and that the information provided is based on a genuine personal experience. You also give Betline permission to publish your star rating, display name, review and submission date.
Review Moderation
Reviews are not published immediately after submission. Each review is held for moderation so that Betline can check for spam, advertising, abusive language, unrelated content and private information.
Betline can contact you by email or WhatsApp if further information is required to confirm that your review is genuine. A review will not be rejected simply because it contains negative feedback.
Betline can reject or remove reviews that do not follow these guidelines.
Information That Must Not Be Included
Reviews must not contain:
- Threats or abusive, discriminatory or offensive language
- Advertising, promotional material or unrelated links
- Copied or automatically generated content
- Unsupported accusations presented as confirmed facts
- False or misleading information
- Content unrelated to the betting site being reviewed
- The private information of another customer or betting site employee
Do not include passwords, one-time PINs, identity numbers, card numbers, banking details, account login information or copies of identity documents in your review.
Private Contact Information
Your email address and optional WhatsApp number will remain private and will not appear with your published review. Betline will use these details for moderation and communication relating to your submission.
Your display name, star rating, review and submission date can be displayed publicly if your review is approved.
Betline will not share your private contact information with a betting site without your permission.
Review Follow-ups
Betline takes customer reviews seriously. If your review raises a concern, Betline can contact you by email or WhatsApp to request further information.
Where appropriate and with your permission, Betline can raise the matter with an available contact at the betting site and ask for it to be investigated. Betline can also contact you at a later stage to find out whether the matter has been resolved.
If you would like to correct or update a review, send a WhatsApp message to +27 63 162 3117 or email contact@betline.co.za. Include the display name used for the review and the name of the betting site so that Betline can identify your submission.
Reviews Involving Affiliate Partners
Some betting sites reviewed on Betline have commercial relationships with Betline through affiliate marketing programmes.
If Betline referred you to the betting site, you can indicate this on the review form. This information will only be visible to Betline and will not be displayed publicly.
Betline wants to understand how referred customers are treated by locally licensed betting sites so that concerns can be followed up where appropriate. An affiliate relationship does not guarantee that Betline can resolve a concern or influence the outcome of an account or payment decision.
Resolved Reviews
If a matter is resolved after a review has been published, Betline can add a Resolved label to the review.
The original feedback and star rating will remain visible. The label shows readers that the concern described in the review was later addressed.
Betline can contact the reviewer before adding the label or when further confirmation is required.
Betline’s Role
Betline is an independent betting information and comparison website. Betline does not act on behalf of the betting sites featured on the website and does not provide customer account support.
Betline does not:
- Accept or place bets
- Hold customer funds
- Manage betting accounts
- Process deposits or withdrawals
- Access betting site accounts
- Make decisions about payments or disputes
- Guarantee that a concern will be resolved
Betline’s involvement is limited to reviewing submissions, contacting reviewers, following up on published reviews and communicating concerns to a betting site where appropriate.
Views and Opinions
The views, experiences and opinions expressed in customer reviews belong to the individual reviewers and do not represent Betline. Publishing a review does not mean that Betline agrees with or endorses its contents.
Moderation can help Betline confirm that a submission comes from a genuine customer, but Betline does not independently verify every statement or claim contained in a review.
Customer experiences can differ depending on account activity, payment methods, verification requirements and other circumstances. An individual review should not be treated as a guarantee that another customer will have the same experience or outcome.
The overall rating displayed on each customer review page is calculated from approved customer ratings. It is not a rating awarded by Betline or Betline’s assessment of the betting site.
Complaints and Disputes
Customer review pages do not replace the formal complaints process. Account, payment and betting disputes should first be submitted directly to the relevant betting site.
If a dispute remains unresolved, the customer can contact the provincial gambling authority responsible for licensing that betting site. Betline does not decide complaints or act as a gambling regulator or dispute resolution service.
Changes to These Guidelines
Betline can update these Customer Review Guidelines to reflect changes to the review system, moderation process or website policies.
The date at the top of this page indicates when the guidelines were last updated. Reviews submitted after an update will be handled according to the latest version of these guidelines.
Contact Betline
Questions about these guidelines or requests to update a review can be submitted using the following contact details:
Betline (ZEVGOSA)
Registered Office Address:
203 Marian Court
388 Jan Smuts Avenue
Craighall
Johannesburg
2196
South Africa
Betline operates as an independent online business and this address is used for official correspondence only.
WhatsApp: +27 63 162 3117
Email: contact@betline.co.za
Contact Hours: 09:00 – 17:00, Monday to Friday