Regulator Review Guidelines

Effective Date: 19 September 2026
Last Updated: 06 October 2026

Introduction

These guidelines explain how reviews of gambling regulators submitted through Betline.co.za are collected, moderated, published and managed.

Betline provides regulator review pages so that visitors can share their personal experiences contacting or dealing with South African gambling regulators. These guidelines should be read together with Betline’s Privacy Policy and Terms of Use.

Betting-site customer reviews are covered separately by Betline’s Customer Review Guidelines.

Submitting a Review

Reviews must describe your own experience with the regulator being reviewed. This can include making an enquiry, requesting information, reporting a concern or following a complaints process.

You may submit a star rating and describe your experience in your own words. Focus on what happened, including the communication, assistance or response you received.

Reviews must be honest and accurate. Distinguish facts from opinions and do not present assumptions, rumours or someone else’s experience as your own.

By submitting a review, you confirm that you are at least 18 years old and that your submission reflects a genuine personal experience. You give Betline permission to publish your star rating, display name, review and submission date if the review is approved.

Do not impersonate another person or submit multiple reviews of the same interaction to influence a regulator’s rating. Contact Betline if you wish to update an existing review.

What the Ratings Represent

The overall rating is calculated from approved visitor ratings. Pending, rejected and removed reviews do not contribute to the displayed score.

The rating reflects the experiences of participating reviewers. It is not an official rating, a rating awarded by Betline, or a finding about the regulator’s legal authority, integrity or effectiveness.

A review does not establish that a regulator’s decision was legally correct or incorrect. Being referred to another authority, or receiving an unfavourable decision, does not by itself establish poor service or misconduct.

Review Moderation

Reviews are held for moderation before publication.

Betline checks submissions for relevance, spam, advertising, abusive content, unsupported allegations and private information. Betline may contact you by email to clarify your experience, request supporting information or confirm that the review is genuine. If Betline is unable to contact you where confirmation is required, the review will not be published.

A review will not be rejected simply because it contains negative feedback. The same standards apply to positive and negative reviews.

Betline may decline, temporarily withhold or remove a review that does not follow these guidelines. Betline may redact private information or ask you to revise a submission. Betline will not change your star rating or rewrite your opinion to make it more favourable or unfavourable.

Moderation does not mean that Betline has independently verified every statement or confirmed a reviewer’s identity.

Content That Must Not Be Included

Reviews must not contain:

• Threats, harassment, discriminatory abuse or hate speech.
• False or misleading statements.
• Unsupported accusations of corruption, fraud, criminal conduct or other wrongdoing presented as established facts.
• Advertising, promotional material or unrelated links.
• Copied, fabricated or automatically generated reviews that do not reflect your own experience.
• Content unrelated to the regulator being reviewed.
• Impersonation or coordinated attempts to manipulate ratings.
• Private or confidential information that you are not entitled to disclose.

Refer to a department or job role where possible rather than naming individual employees. If identifying someone is necessary to explain your experience, avoid unnecessary personal details and personal attacks.

Do not publish passwords, one-time PINs, identity numbers, banking details, account credentials, private telephone numbers, home addresses or identity documents. Avoid publishing complaint reference numbers or correspondence that could expose personal information.

Private Contact Information

Your email address is collected for moderation and communication about your review. It will not appear with your published review.

Your display name, star rating, review and submission date may be displayed publicly. Choose a display name that you are comfortable making public. Your review’s details may still identify you even if you use a nickname.

The regulator review form does not request a WhatsApp number.

Betline will not forward your private contact details or supporting correspondence to a regulator for follow-up without your permission, unless disclosure is required or otherwise permitted by law as explained in Betline’s Privacy Policy.

Please consult Betline’s Privacy Policy for information about how personal information is handled and how to exercise your privacy rights.

Corrections, Updates and Removal Requests

If you wish to correct, update or request removal of your review, email contact@betline.co.za. Include your display name, the regulator’s name and enough information to identify the review. Where possible, contact Betline from the email address used for your submission.

Betline may ask for proportionate confirmation that the request comes from the reviewer before making changes.

Regulators, employees and other affected persons may also report reviews they believe contain inaccuracies, private information or content that breaches these guidelines. Identify the review, explain the concern and provide relevant supporting information.

Betline will assess requests fairly. A disagreement with a reviewer’s opinion does not automatically justify removing the review. Betline may temporarily withhold disputed content while assessing a substantive concern.

Betline’s Role and Independence

Betline is an independent betting information and comparison website. It does not act on behalf of the regulators featured on its review pages.

Providing a regulator profile or review section does not imply endorsement, approval or affiliation.

Betline does not:

• Exercise regulatory powers or issue gambling licences.
• Investigate or decide official complaints.
• Overturn regulatory decisions.
• Represent reviewers in regulatory proceedings.
• Guarantee a response, investigation or particular outcome.

Any commercial relationships Betline has with betting operators do not give those operators control over regulator review ratings or moderation decisions.

Views and Opinions

Reviews belong to their individual authors. Publishing a review does not mean that Betline agrees with or endorses its contents.

Experiences may differ according to the issue raised, the regulator’s responsibilities and the circumstances involved. A review should not be treated as a guarantee of another person’s experience or outcome.

These statements do not remove the requirement for reviews to comply with these guidelines.

Official Complaints and Appeals

Posting a review on Betline does not submit a complaint, report or appeal to a regulator.

Use the relevant authority’s official channels for those purposes. Do not assume that a regulator monitors or responds to reviews published on Betline.

A review on Betline does not replace any required procedural step or extend a complaint, appeal or other legal deadline. Obtain appropriate advice if you are uncertain about the process that applies to your matter.

Changes to These Guidelines

Betline may update these guidelines to reflect changes to its review system, moderation practices or website policies.

The dates above indicate when the guidelines take effect and were last updated. Material changes will be identified on this page. Betline may reassess existing reviews where necessary to address unlawful content, privacy concerns or manipulation.

Contact Betline

Questions, review updates and reports of problematic content can be sent to:

Betline (ZEVGOSA)
Email: contact@betline.co.za
WhatsApp: +27 63 162 3117

Registered Office Address:
203 Marian Court
388 Jan Smuts Avenue
Craighall
Johannesburg
2196
South Africa

Betline operates as an independent online business. This address is used for official correspondence only.

Contact Hours: 09:00–17:00, Monday to Friday.