What Is Sumsub Verification and How Does It Work?

Sumsub is an AI-powered identity verification platform used by some South African betting sites to verify customers electronically. When a betting site uses Sumsub, you complete the required identity checks through an automated verification process rather than having every document reviewed manually by the betting site’s verification team, which can take considerably longer. Sumsub speeds up the process by automating many of these checks, allowing verification to be completed much faster when the submitted information is accepted.

Sumsub is most commonly encountered when completing the Financial Intelligence Centre Act (FICA) verification required before withdrawing funds. Depending on the betting site, the process can include submitting an identity document, confirming your residential address and completing additional checks such as selfie verification.

If you have never used Sumsub before, seeing it appear while verifying your betting account can be confusing. You are still verifying your account with the betting site, while Sumsub provides the technology used to collect and check the information submitted during the FICA verification process. The walkthrough below shows each stage of Sumsub verification and what to expect as you complete the process.

How Sumsub Verification Works

Sumsub works by taking the information and documents you submit during betting account verification and checking them electronically against the requirements set by the betting site. The platform analyses identity documents, compares the information on those documents with the details provided for your account and completes any additional checks required by the betting site, such as address or selfie verification.

Once the required checks are completed, Sumsub returns the verification result to the betting site. The betting site then uses that result as part of its FICA verification process before allowing your withdrawal to proceed.

The steps below show the complete Sumsub verification process that Betline completed through Playa Bets. Other South African betting sites use different document requirements or additional Sumsub checks, but this walkthrough gives a clear and practical example of what to expect when verifying a betting account through Sumsub.

Step 1: Start FICA Verification From Your Betting Account

Open the withdrawal section of your betting account and select the option to verify your details.

In the Playa Bets account used for this guide, the withdrawal page displayed Complete account verification to proceed together with a Verify your details button. Select this button to begin the Sumsub verification process.

Step 2: Confirm the Betting Site Shown by Sumsub

After selecting Verify your details, the Sumsub verification page opens for the betting site you are using.

Check that the page shows the correct betting site before continuing. The screen also warns you not to proceed if the verification link came from a suspicious source.

If the betting site shown is correct and you started the process from your betting account, select Continue to begin the Sumsub verification.

Step 3: Review the Data and Privacy Information

Sumsub shows the checks you need to complete before starting the verification. In this example, the process requires an identity document and proof of address.

Check that you have the required documents available, then select Start verification to continue.

Step 4: Select Your Identity Document

Select South Africa as the issuing country, then choose the identity document you want to use for verification.

In this example, Sumsub accepts an Identity Card, Booklet ID or Passport. Select the correct document type and then choose Continue.

Step 5: Upload Your Identity Document

Upload the identity document you selected in the previous step. Sumsub shows which parts of the document need to be provided.

For the South African Booklet ID used in this example, Sumsub requires both a front and back upload. Since the South African Booklet ID does not have a conventional back side, upload page 4 of the ID booklet in the back-side field.

Make sure the full document is visible, all details are clear and there is no glare or blur covering important information.

Step 6: Upload Proof of Address

Upload a document that confirms the residential address linked to your betting account.

In this example, Sumsub accepts bank documents, utility bills or government-issued documents from the last six months. Make sure the document clearly shows your name and residential address before uploading it.

Select the file from your device and choose Upload document to continue.

Step 7: Complete Sumsub Verification

Once Sumsub has finished checking the information and documents you submitted, the final screen confirms that your profile has been verified.

When you see Your profile has been verified, the Sumsub verification process is complete. You can close the page and return to your betting account, where the betting site can continue with the withdrawal process.

Sumsub provides a faster way for betting sites to complete FICA verification by checking the information and documents you submit electronically. For the user, the process is straightforward: start verification from your betting account, submit the required documents, complete any additional checks and wait for Sumsub to confirm that your profile has been verified.

Sumsub Verification Summary

The exact requirements differ between betting sites, but the process follows the same basic principle. Sumsub handles the verification checks, while the betting site remains responsible for your account and the withdrawal itself.

If you are asked to complete Sumsub verification, follow the instructions shown on screen, make sure your documents are clear and up to date, and only use the verification process linked from the official betting site.